Delivery, Refunds & Returns Policy

This policy applies to physical products, digital downloads, and online course access purchased through ausidentities.com.au.

It does not apply to in-person workshops, corporate training, school programs, or coaching services. These are booked directly and are governed by the terms agreed at the time of booking or quote, not by this page.

1. Delivery

Physical products: Sent via Australia Post, typically dispatched within 2 business days of your order. Delivery times may vary for items that are temporarily out of stock.

Digital downloads: Sent by email, typically within 24 hours of payment confirmation.

Online courses: Access is provided through ThriveCart, typically immediately or within a few hours of payment confirmation.

If you haven't received your order within the expected timeframe, contact us at [email protected].

2. Refunds & Returns: Physical and Digital Products

If you're not completely satisfied with a physical or digital product, we offer a 7-day money-back guarantee from the date you receive it. Email [email protected] within that time and we'll work with you to resolve the issue.

This guarantee doesn't apply to items that have been used, worn, damaged after delivery, or altered from their original condition. Products must be returned in their original condition, with return postage and insurance paid by you. We recommend using a trackable, insured postal service, as we're not responsible for items lost or damaged in return transit if you choose not to insure them.

3. Refunds: Online Courses

[To confirm with Michael: what refund window and conditions apply to online course access? A common approach is a refund available within a set number of days of purchase, provided the participant has not completed more than a set portion of the course content or received certification. Please confirm the specific timeframe and threshold you'd like to apply, and we'll finalise this section.]

4. Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where a product or service fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund regardless of the terms above.

5. How to Request a Refund

Email [email protected] with your order details and the reason for your request. We aim to respond within 2 business days.