Hard Copy Delivery
After ordering on-line, you should receive an email confirmation from us containing your order details (provided you have entered your email address). We will normally confirm receipt of your order within a few minutes of ordering, and we will attempt to send your goods via Australia Post within 2 working days of receiving your order; however if goods are unavailable delivery may take a little longer.
If you wish to query a delivery please contact us at info@ausidentities.com.au.
Digital Delivery
After ordering online, you should receive an email confirmation from us containing your order details (provided you have entered your email address). We will normally confirm receipt of your order within a few minutes of ordering, and we will attempt to send your order via email within 24 hours of payment.
If you wish to query a delivery please contact us at info@ausidentities.com.au
Refund & Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7- day money-back guarantee from the time you receive the goods. Please email us at info@ausidentities.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or exposed to water. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out registration of insurance with your postal carrier. Aus IDentities will not be responsible for parcels lost or damaged in transit if you choose not to insure.